When a HeadShok product is shipped to an Authorized HeadShok Service Center (HSSC) for service, an updated cost estimate and expected lead time from the approval date will be issued.
- No actions will be taken until the cost estimate is approved.
- In case of rejection, shipping and evaluation costs will be applied.
- The HSSC might request your payment receipt before taking any further actions.
As a reminder, always include a copy of the original invoice of the goods and the last performed maintenance / service together with the shipped product.
The products sent for service must be clean, properly protected and packed to prevent any shipping damages.
A cleaning fee might be applied in case the goods are not clean.
|Service||Periodicity||Service performed by|
|100 Hours Service||Every 100 hours or before one year (whatever expires first)||Authorized Cannondale Dealer or Authorized HeadShok Service Center|
|200 Hours Service||Every 200 hours or before two years (whatever expires first)||Authorized HeadShok Service Center|
|Air seals replacement & cartridge inspection|
|Telescope reconstruction and lubrication, air seals & cartridge service|
|Following listed parts will be replaced:|