Online Returns & Refunds
If you're not satisfied with your Cannondale product, you may be eligible to return it based on the policy below. Return eligibility, timing, and fees vary depending on the item type.
You'll need a Return Authorization (RA) to complete any return. Items must be new and unused and include all original parts and packaging. Refunds are issued to the original payment method after inspection.
Bicycle Returns
Bicycles may be returned within 15 days of the date you receive the bicycle, provided all return requirements are met.
To be eligible for return, bicycles must be new and unused, complete with all instructions, warranty cards, included components, small parts, reflectors, and safety items.
To start a return: Contact Cannondale Customer Service to request a Return Authorization (RA) number and follow the instructions provided to return the bicycle to the retailer where it was picked up.
All returns require a valid Return Authorization (RA), which is valid for 14 days after it is issued.
If a bicycle is not in new condition, is incomplete, or is missing parts, Cannondale may refuse the return or deduct a restocking fee of $175 or 10% of the purchase price, whichever is greater.
Refunds are issued to the original payment method after the bicycle has been received and inspected. Processing typically takes up to 10 business days.
Cannondale does not accept returns for bicycles purchased from third-party retailers.
A return shipping charge applies to all bicycle returns in Europe. France, Italy, Netherlands, Germany, Austria, Belgium: €75; Denmark: 550 DKK.
Non-Bicycle Item Returns
Non-bicycle items may be returned within 15 days of delivery. Return shipping charges will be deducted from your refund.
Items must be new and unused, in original packaging, and complete with all parts and instructions.
To start a return: Contact Cannondale Customer Service to request a Return Authorization (RA) and use the return shipping label provided to send your item back.
All returns require a valid Return Authorization (RA), which is valid for 14 days after it is issued.
Returns that are incomplete, missing parts, or submitted without a valid RA may be refused, returned to you at your expense, or forfeited.
Return shipping fees: Continental U.S. $8.99 USD; Alaska & Hawaii $29.99 USD; Canada $15.00 CAD; France, Netherlands, Italy, Germany, Austria: €9,95; Denmark: 75 DKK.
Refunds are issued to the original payment method after the item has been received and inspected. Processing typically takes up to 10 business days.
Cannondale does not accept returns for items purchased from third-party retailers.
Frequently Asked Questions
What is the return window?
Returns are accepted within 15 days of delivery or pickup, depending on the product type.
Do I need a Return Authorization (RA)?
Yes. All returns require an RA, which is valid for 14 days after it is issued.
Are there return fees?
Bicycles may be subject to a restocking fee if not returned in new condition. Non-bicycle items include return shipping fees.
How are refunds issued?
Refunds are issued to the original method of payment after inspection.
No. Items purchased from third-party retailers are not eligible.
How do I start a return?
Contact Customer Service to request a Return Authorization (RA) and follow the instructions provided.
Are there return shipping charges?
Bicycle returns in Europe are subject to return shipping charges. Return shipping fees also apply to non-bicycle returns and vary by region. See the applicable return fee information above.
