CANNONDALE POLICIES

 

 

CANNONDALE PRIVACY POLICY

CYCLING SPORTS GROUP is sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive via the Site.

In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers capture, but do not collect, the IP addresses, domain names and network identifiers of our users. This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. CYCLING SPORTS GROUP uses this information to measure the use of our Site and to improve the content of our Site. E-mail addresses and other personally identifiable information such as first and last name, home or other physical address, telephone number and other similar information are known only when voluntarily provided by a visitor for registration of product purchase, sweepstakes, contests or other participation of visitors in any available online interactive activities.

Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by CYCLING SPORTS GROUP or subsidiary corporations ("Affiliates"). CYCLING SPORTS GROUP and our Affiliates do not sell, transfer or otherwise disclose this personally identifiable information outside those companies, except where disclosure is required by law.

We may use the personal information you provide for any of the following purposes: To contact product owners (1) in response to product recall, (2) to understand the use of our Site and make improvements; (3) to fulfill prizes; (4) to respond to specific requests from visitors; (5) to obtain parental consent from visitors under 18 years of age, where necessary; (6) to provide any necessary notices to our visitors or their parent or guardians, where necessary; (6) to protect the security or integrity of our Site when necessary; (8) to send you notices and solicitations regarding Site and our businesses; and (7) in general to promote and market our products to you. These solicitations may take the form of mailings via U.S. mail or other couriers, telephone calls, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, you may specify this during registration, or you may notify us by contacting Cannondale Sports Group, L.L.C., C/O Webmaster, 16 Trowbridge Drive, Bethel, CT 06801.

It is our policy that visitors to our Site who are under the age of 18 should not post on or provide information to our Site without the consent of their parents. You should supervise the online activities of your children, and consider the use of parental control tools available from online services and software providers that help provide a kid-friendly Internet environment.

A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.

This Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. When credit card information is transmitted we use industry standard, SSL (secure socket layer) encryption.

This Site may contain links to other sites of third parties. We are not responsible for the content of those websites or the privacy practices of those other sites or sites that they, in turn, may link to.

We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our Site to review the current policy. If you do not agree with the policy, you should cease use of the Site immediately.

CANNONDALE LIMITED WARRANTY

Australian Consumer Law
Limited Warranty Statement for Australia

(applies to goods sold after 1 January 2012)

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. According to these guarantees you are entitled to a replacement or refund for a major failure of the goods and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure'

A major failure will exist when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it;
  • is unsafe;
  • is significantly different from the sample or description; or it does not do what we said it would, or what you asked for and cannot be easily fixed.

If the problem is not a major problem, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

In addition to these guarantees, your purchase includes the following limited warranty which is in lieu of all other express warranties. This warranty is extended only to the initial consumer/ purchaser and gives that consumer/purchaser specific legal rights. You may have other legal rights which vary between States and Territories, some of which do not allow the exclusion or limitation of claims for incidental or consequential damages or limitations on how long implied warranties last, so the above limitations or exclusions may not apply.

Frame Warranty (frame, fork structure, swing arms)
Cannondale frames (except frames for Freeride, and Dirt Jumping bikes- see below) are warranted by Cycling Sports Group Australia Pty Ltd against manufacturing defect (defined as a defect in materials or workmanship as delivered with the product) for the lifetime of the original owner.

Cannondale frames for Freeride  and Dirt Jumping bikes (such as Gemini, Gemini DH, Judge, Perp and Chase) are warranted against manufacturing defect for a period of 3-years from the date of original purchase. The Freeride / Dirt Jump warranty does not cover any bike purchased and/or used for rental purposes. The Freeride / Dirt Jump warranty differs from the warranty as stated in the Cannondale Owner's Manual only in its terms. All other conditions apply.

Components
All other components, including Headshok and Lefty internal parts, suspension parts, frame fixtures and finishes (paint and decals) are warranted against manufacturing defects in materials and/or workmanship for a period of  one (1) year from the date of original retail purchase.

Suspension forks (other than those made by Cannondale) are not covered by this limited warranty, but are separately covered by the stated warranty of their manufacturer.

Most non-proprietary components have a limited warranty offered by the component manufacturer directly. Please contact your authorised Cannondale dealer for additional information on making a warranty claim on such a part. All other parts except Normal Wear Parts (see definition below) are guaranteed against a defect in materials or workmanship for a period of one (1) year from the date of original purchase, subject to the terms and conditions of this limited warranty. If failure of a part should occur during the warranty period, the part will be replaced. Please contact an authorised Cannondale dealer to initiate a warranty claim on your behalf. All parts must be returned for inspection at the customer's expense and be accompanied by a copy of the original and dated proof of purchase. Normal Wear parts, defined as grips, tubes, tyres, cables, brake shoes, and saddle covering have a thirty (30) day limited warranty. Claims against Normal Wear parts and missing parts must be made within thirty (30) days of purchase. Please contact your local authorised Cannondale dealer for warranty assistance on components.

Terms of limited warranty
This limited warranty is not meant to suggest or imply that the bicycle cannot be broken or will last forever.

This limited warranty applies only to the original owner of a Cannondale bicycle and is not transferable to subsequent owners.

For any warranty claim to be considered, the bicycle must be brought to an authorised Cannondale dealer on the same continent on which the bicycle was purchased. The bicycle must be in an assembled condition and accompanied by the original receipt for the bicycle.

This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive or improper use.

This limited warranty applies only to bicycles purchased in fully assembled and adjusted condition from authorised Cannondale dealer or other outlets specifically authorised by Cannondale to distribute Cannondale bicycles.

Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner's responsibility to inspect his/her bicycle. All bicycles and frame sets should be periodically checked by an authorised Cannondale dealer for indications of potential problems, inappropriate use and/or abuse.

Damage resulting from corrosion is not covered.

All labour charges for warranty services are the responsibility of the bicycle's owner.

If frame failure should occur due to faulty materials or workmanship during the guarantee period, the frame or component will be replaced with the same or most nearly compatible frame or component then available. If a frame is replaced under these provisions, the warranty period applicable to this replacement expires at the expiry date applicable to the original frame's warranty time limit.

For frame replacement under the limited warranty, please contact the authorised Cannondale dealer from which the bicycle was purchased and that authorised Cannondale dealers will contact us to initiate a warranty claim on your behalf. Frames must be returned for inspection at the customer's expense and include a copy of the original and dated purchasing receipt.

Please note: The fork is not part of the frame and bushings and other pivot hardware on rear suspension frames are not part of the frame.

Exclusions from Limited Warranty
The limited warranty does not cover paint damage, rust, any modification made to the bicycle, normal wear and tear, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible with the bicycle as sold and costs of installation, assembly and disassembly. The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect or theft. Claims involving these issues will not be accepted.

Please retain and refer to your Cannondale Bicycle Owners Manual for other relevant information regarding your bicycle.
Apart from the consumer guarantees referred to above (which cannot be excluded under Australian Consumer Law), these are the only warranties given by Cycling Sports Group Australia Pty Ltd. Any warranty that might otherwise be implied by law including, but not limited to, the implied warranty of merchantability and the implied warranty of fitness for a particular purpose are limited strictly to the applicable length of this limited warranty.

If you wish to make a claim under your consumer guarantees or under the express warranties, you should contact your original place of purchase or your nearest authorised Cannondale dealer with proof of purchase- eg receipt details.
Distributed in Australia by:
Cycling Sports Group Australia Pty Ltd
Unit 8, 31-41 Bridge Road
Stanmore NSW 2048
phone 02 8595 4444

INTERNET TERMS & SALES POLICY

 

TERMS OF SERVICE FOR WEB MATERIAL:

 

Ownership and Restrictions on Use of Web Site Materials: The entire content of this web site, including but not limited to text, graphics and/or code, is owned by or licensed to Cannondale Bicycle Corporation. Cannondale reserves the right to make changes to web site content at any time without notice, including with respect to our products, specifications, models and colors. You may download, view, and print text and graphics from this site, if such content is only used for informational, non-commercial purposes, and is not changed or modified in any way. Unless expressly provided herein, you may not download, use, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information or content from this site in whole or in part without the prior written permission of Cannondale Bicycle Corporation.

Ownership and Restrictions re Trademarks and Copyrights: Cannondale Bicycle Corporation owns many trademarks around the world. None of these marks, names or logos may be used without the prior written permission of Cannondale Bicycle Corporation.Cannondale, the "C" logo, The Cannondale USA "train station" logo, Daytripper, Hooligan, Perp, Prophet, Rize, Rush, Scalpel, Slice, Synapse, SystemSix, Fatty, Jekyll, Gemini, Lefty, Velopods are registered trademarks ® of Cannondale Bicycle Corporation and/or copyrighted © by Cannondale Bicycle Corporation. The "HiMod" logo, Six, SuperSix, C02, Headshok, Six13, Capo, CAAD (Cannondale Advanced Aluminum Design), Fatty Ultra, Optimo, PowerPyramid, Caffeine, Taurine, 1FG, Judge, Perpetrator, Chase, The Cut, Chain Gang, Q-Lab, Cannondale Si, are trademarks of Cannondale Bicycle Corporation. Other trademarks, service marks, logos and trade names on this site are either Our trademarks or trademarks of a third party licensor, racing team sponsor or other provider. None of these marks, names or logos may be used without the prior written permission of their owner.

 

CAUTION RE. BICYCLE WEB SALES:

Cannondale bicycles are intended to be sold only in a completely assembled and adjusted condition, by authorized Cannondale Retailers at authorized locations. We have generally prohibited the sale of Cannondale bicycles through the Internet or mail order. The sole exception is a US retailer specifically authorized by Cannondale to sell only triathlon specific bicycles directly to customers in the US. If you have any suspicion or concerns re the authenticity of a seller, please call us at 1-800-BIKE-USA.

We do this for your safety. Taking the professional retailer out of the process increases the chance of assembly errors that could lead to an accident or injury. Proper assembly and adjustment are key aspects of maximizing safety, and Cannondale requires the retailer to completely assemble and adjust every Cannondale bicycle prior to its sale. This is particularly important with the unique and innovative features specific to many Cannondale bicycles. We also require that the retailer orient you to the particular bicycle, and to review safety equipment. Please note that your initial 30 day service visit is also very important. Beyond safety, your fit, comfort and satisfaction with the performance of the bicycle are best assured by hands-on professional service.

Finally, as authorized Cannondale retailers are not permitted to sell our bikes via the Internet or mail order, those bikes that are offered through these channels are often second hand, or compromised in some way. Be aware that internet fraud happens. We have seen very professional looking websites with illegally obtained images of our bikes that are a complete fake! We have talked to people who have been tricked into thinking they were dealing with a legitimate company and have lost their money. Please don't let this happen to you.

In addition to the risks described above, with one exception, purchasing a Cannondale bicycle via the internet voids all product warranties. A Cannondale triathlon specific bicycle purchased from a US retailer specifically authorized by Cannondale to sell only triathlon specific bicycles directly to customers in the US is subject to the standard Cannondale Limited Warranty. Save yourself a headache and support your local authorized Cannondale bicycle retailer.

INTERNET PRICING POLICY

Cannondale sells products in countries around the world, all with different currencies, duties and taxes. Cannondale selects components from around the world, and the prices of those components fluctuate. Please contact your retailer for pricing.

INTERNET WEIGHT POLICY

Please note that weights may vary, due to many variables, such as frame size, components included or excluded as well as running changes to component specifications. We urge you to weigh the bikes or frames you are considering, at your retailer,with identical or comparable equipment. There is no industry standard as to how a bicycle should be weighed. Think about the possibility that a competitor may be listing the weight of a 53cm bicycle without U.S. CPSC required equipment and without pedals... One good place to see a neutral evaluation of frame weight and frame life is at the EFBe website.

OWNERSHIP AND RESTRICTIONS ON USE OF WEB SITE MATERIALS

The entire content of this web site, including but not limited to text, graphics and/or code, is owned by or licensed to Cannondale Bicycle Corporation. Cannondale reserves the right to make changes to web site content at any time without notice, including with respect to our products, specifications, models and colors. You may download, view, and print text and graphics from this site, if such content is only used for informational, non-commercial purposes, and is not changed or modified in any way. Unless expressly provided herein, you may not download, use, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information or content from this site in whole or in part without the prior written permission of Cannondale Bicycle Corporation.

OWNERSHIP AND RESTRICTIONS ON TRADEMARKS AND COPYRIGHTS

Cannondale Bicycle Corporation owns many trademarks around the world. None of these marks, names or logos may be used without the prior written permission of Cannondale Bicycle Corporation. Cannondale, the "C" logo, The Cannondale USA "train station" logo, Daytripper, Hooligan, Perp, Prophet, Rize, Rush, Scalpel, Slice, Synapse, SystemSix, Fatty, Jekyll, Gemini, Lefty, Velopods are registered trademarks ® of Cannondale Bicycle Corporation and/or copyrighted © by Cannondale Bicycle Corporation. The "HiMod" logo, Six, SuperSix, C02, Headshok, Six13, Capo, CAAD (Cannondale Advanced Aluminum Design), Fatty Ultra, Optimo, PowerPyramid, Caffeine, Taurine, 1FG, Judge, Perpetrator, Chase, The Cut, Chain Gang, Q-Lab, Cannondale Si, are trademarks of Cannondale Bicycle Corporation. Other trademarks, service marks, logos and trade names on this site are either Our trademarks or trademarks of a third party licensor, racing team sponsor or other provider. None of these marks, names or logos may be used without the prior written permission of their owner.