FAQ

Bike Registration

It’s easy, simply click here and fill in the required information: http://www.cannondale.com/registerbike/

Remember: You’ll need your bike model and serial number.

Bike Theft

We're sorry for your loss and we know how you feel. Hopefully you've already registered your bike on both the cannondale.com website and on http://www.immobilise.com or https://www.bikeregister.com. If you have, contact the relevant company with your information.

In addition, be sure to contact your local police department. A photo of your bike will be helpful, as will the original receipt for proof of your purchase and frame number.

1. sales@cyclingsportsgroup.co.uk (+44 0 1202 732288)

2. http://www.police.uk or call your local police force

Contacting Cannondale

How do I contact Cannondale?

The "contact" button is at the bottom of every page on the web site. You can fill in the mailing form for the UK distributor (or the country you chose at the bottom of the site).

You can also visit our International Distributor Contact page to find many of our world-wide partners.

Bike Repair:

Lefty & Headshok service

Who can service and repair my Lefty or Headshok?

The Authorised Cannondale Headshok and Lefty Service centres in the UK are:

A number of dealers across the UK are also fully trained to offer advice on all things Headshok and Lefty. However, not all Cannondale retailers will be able to carry out the work you require. Why? Because we want the best possible service for your fork, and a suspension tuning company is the best way to achieve this. Contact your Cannondale retailer for the best course of action for you.

Can I send Cannondale my Fork?

Unfortunately, Cannondale UK does not offer Headshok or Lefty servicing in house. If your LBS is not able to offer you the service or repair that you require, then one of our fully trained service centres that will be able to.

Authorised Cannondale Service centres in the UK:

 

How do I locate a Cannondale Dealer?

Find a dealer using our DEALER LOCATOR

Can I repaint my frame?

Please be aware that repainting your bike's frame will void the warranty; the Cannondale Bicycle Owner's Manual, will review the Cannondale Limited Warranty. This manual can be found in the Tech section of our website www.cannondale.com. The manual reviews important information on refinishing.

Cannondale does not offer a refinishing service; contact your LBS, local auto body shop or a professional bike painter as they may be able to further assist you with your request.

Carbon frames cannot be repainted. Refinishing chemicals can attack, weaken, or destroy the important composite chemical bonds of the carbon tubing. Using abrasives or sanding the frame/fork structure, original paint, decals, or coatings through the use of mechanical actions such as plastic or glass bead blasting or other abrasive methods such as scraping or sanding can remove frame material and weaken it.

Can Cannondale repaint my frame for me?

Cannondale does not offer a refinishing service; contact your LBS, local auto body shop or a professional bike painter as may be able to further assist you with your request.

Carbon frames cannot be repainted. Refinishing chemicals can attack, weaken, or destroy the important composite chemical bonds of the carbon tubing. Using abrasives or sanding the frame/fork structure, original paint, decals, or coatings through the use of mechanical actions such as plastic or glass bead blasting or other abrasive methods such as scraping or sanding can remove frame material and weaken it.

Last but not least, it's important to note that repainting your frame will void the warranty; the Cannondale Bicycle Owner's Manual, will review the Cannondale Limited Warranty. This manual can be found in the Tech section of our website www.cannondale.com. The manual reviews important information on refinishing.

Frame Material:

What is Optimo aluminium and how was it developed?

Optimo aluminium was developed in a partnership with Alcoa and was introduced to the market in 2002 with the CAAD7 road frame. The development process of the specific elements of the alloy took over 18 months, and Cannondale has exclusive use of this alloy in the bicycle industry.

What are the specific properties of Optimo?

Optimo aluminium is a 6000 series alloy that has superior properties to 6061, 6066, and 6069. Compared to 6061, Optimo's proprietary mix contains slightly more silicon and less magnesium, which results in higher ultimate tensile strength and higher elongation. A higher ultimate tensile strength means that Cannondale's engineers can use less material, saving weight while still resulting in a frame that passes Cannondale's industry leading test requirements. The higher elongation makes the welded frame structure less susceptible to fatigue cracks since the material can "stretch" more without initiating the microscopic damage that can grow into cracks.

Why doesn't Cannondale use 7000 series alloys?

With over 20 years of building aluminium bikes (Cannondale has never even made a steel frame) our experience has shown us that 6061 and Optimo alloys are superior to 7000 aluminium at the welded joint. Despite advances in heat treatment, 7000 series alloy still exhibit a large drop in mechanical properties at the welded tube junction, resulting in a frame that is either heavier or does not pass Cannondale's stringent ESAL testing.

Older Bikes:

Can you tell me about my older Cannondale?

Unfortunately because of the huge volume of enquiries we receive (thousands per year) it is not possible to assist in identifying a particular model, or recommending components for them. You may like to contact your Cannondale retailer or look through back catalogues.

Your Cannondale Retailer is your best source in obtaining information concerning the bike you currently own or a used/older bike you have interest in purchasing. The Archive section of our website www.cannondale.com has back catalogues for the past few years. There is an individual's website with scanned copies of our older catalogues, www.vintagecannondale.com that may be of help in identifying older models. Vintage Cannondale can also help you to decipher your serial number to determine what year your model is.

A used bike is not covered under the terms and conditions of our warranty since the warranty is non-transferable to the second owner.

 

Parts replacement:

I need a replacement part.

This is something that your local Cannondale Retailer can assist you with. There are also online retailers who specialise in Cannondale specific parts.

Your Retailer has access to various parts vendors and can work with you in choosing part options that suits both you and your bike the best.

The Dealer Locator link on our website; http://www.cannondale.com/gbr/dealer-locator/ can help you to find a Cannondale Retailer near you.

 

I need a part for an old bike trailer

Unfortunately we are not able to help you. The last of our trailers were manufactured in the early 1990's. They are no longer in production, and we no longer have parts available.

Pricing:

What is the price of my bike?

The retail pricing on Cannondale models can be obtained from your authorised Cannondale dealer. Please contact your authorised Cannondale retailer directly for any and all questions regarding retail pricing. Find an authorised Cannondale retailer using our DEALER LOCATOR

 

Privacy Policy:

What is your Privacy Policy?

CANNONDALE & THE CYCLING SPORTS GROUP are sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive via the Site.

In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers capture, but do not collect, the IP addresses, domain names and network identifiers of our users. This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. CYCLING SPORTS GROUP uses this information to measure the use of our Site and to improve the content of our Site. E-mail addresses and other personally identifiable information such as first and last name, home or other physical address, telephone number and other similar information are known only when voluntarily provided by a visitor for registration of product purchase, sweepstakes, contests or other participation of visitors in any available online interactive activities.

Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by CYCLING SPORTS GROUP or subsidiary corporations ("Affiliates"). CYCLING SPORTS GROUP and our Affiliates do not sell, transfer or otherwise disclose this personally identifiable information outside those companies, except where disclosure is required by law.

We may use the personal information you provide for any of the following purposes: To contact product owners (1) in response to product recall, (2) to understand the use of our Site and make improvements; (3) to fulfill prizes; (4) to respond to specific requests from visitors; (5) to obtain parental consent from visitors under 18 years of age, where necessary; (6) to provide any necessary notices to our visitors or their parent or guardians, where necessary; (6) to protect the security or integrity of our Site when necessary; (8) to send you notices and solicitations regarding Site and our businesses; and (7) in general to promote and market our products to you. These solicitations may take the form of mailings via U.S. mail or other couriers, telephone calls, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, you may specify this during registration, or you may notify us by contacting Cannondale Sports Group, L.L.C., C/O Webmaster, 16 Trowbridge Drive, Bethel, CT 06801.

It is our policy that visitors to our Site who are under the age of 18 should not post on or provide information to our Site without the consent of their parents. You should supervise the online activities of your children, and consider the use of parental control tools available from online services and software providers that help provide a kid-friendly Internet environment.

A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.

This Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. When credit card information is transmitted we use industry standard, SSL (secure socket layer) encryption.

This Site may contain links to other sites of third parties. We are not responsible for the content of those websites or the privacy practices of those other sites or sites that they, in turn, may link to.

We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our Site to review the current policy. If you do not agree with the policy, you should cease use of the Site immediately.

 

Sizing:

What size bike is right for me?

SIZING: Individual fitting of a bicycle is a step-wise process and a series of compromises. Professional guidance DOES simplify the process and we encourage you to be fit properly by a trained bicycle professional. Where you ride and how you ride, your fitness, and flexibility are only some of the variables.

Every body, regardless of weight, is different. Your inside leg to height ratio, the length of your arms, the size of hands, the size of your torso etc. all factor into determining the correct fit of a bike. As a result, Cannondale highly suggests that you not rely on fit charts, but instead seek professional guidance and recommendations from an experienced bicycle shop.

Buying a Cannondale is an investment in your recreational pleasure. Fitting a Cannondale should be like fitting a wedding gown, or an expensive suit. It should fit the individual as well as either of these other fine items. Telling a rider "you need one inch of standover clearance and your SuperSix fits you" does not do the product or the investment justice.

For all bicycle fit questions, please contact your Cannondale dealer.

Sponsorship:

I'm a racer and I want to be sponsored. What do I do?

In the UK, our sports marketing budget is allocated to working with Cannondale dealerships to sponsor shop teams. Consider checking with your local dealership to see if they sponsor a cycling team.

If you are a cyclist participating in a charity or fund-raising ride

We do not sponsor individual riders participating in charity rides. Instead, as detailed below, we work with ride organisers at selected events. Working with ride organizers allows us to leverage our involvement in such a way as to motivate ALL ride participants, thus having a more positive impact on the event and the charity it supports.

If you are participating in a cycling expedition

As a rule, we no longer sponsor cycling expeditions. We have sponsored numerous expeditions in the past, including trips that have circumnavigated the world and covered the length of the African continent. Without exception, whatever press coverage resulted from these expeditions focused exclusively - as it should - on the expedition's participants and their experiences and adventures. Because little (if any) mention is ever made of the equipment used on expeditions, we have decided that expedition sponsorship is not an effective tool for promoting Cannondale or our products.

I'm an Organiser for a race / fundraising event. What is your policy?

If you are an organiser of a charity fund-raising ride, auction, or other event…

As we are a global company; charity, it is said, begins at home. In order to be good corporate citizens within our community, we limit our charitable support to local groups and events. Groups we have worked with in the past, and those we currently sponsor, include the Multiple Sclerosis Society, Cystic Fibrosis Foundation, Habitat For Humanity, Boys' and Girls' Club, Ronald McDonald House and many other worthy causes. The one non-local group we work with is Trips For Kids, who receive our spare and obsolete bicycle parts and equipment. Trips for Kids is a non-profit group that rehabilitates bikes and uses them to take inner city kids on bicycle outings. They do fantastic work! As, our sponsorship budget is very limited, we encourage you to reach out to your local dealer for regional event support.

If you are a race organiser...

Unfortunately, our race sponsorship budget is very limited and is primarily focused on supporting our professional athletes. We encourage you to reach out to your local dealer for regional event support.

Advocacy:

What's your policy regarding advocacy?

If you work with an advocacy or land-access group…

All of our support is channelled through one of three organisations that we aggressively support: CT-NEMBA for local trail-access issues, IMBA for international trail-access issues, and Bikes Belong! for cycling advocacy issues

Cycling Sports Group UK is a contributor to Bike Hub. Supporting the future of Cycling.

 

Stickers:

Can you send me stickers?

The sheer volume of requests we receive - literally thousands each year - typically prevents us from sending out free promotional material.

You might, however, consider contacting your Cannondale Retailer. We offer limited promo items to Cannondale Dealers, and perhaps they might have something available for you.

 

Special Orders:

Can I special order a bike?

Unfortunately we do not do special orders.

The way the bikes are spec'd in our catalogue, with updates on our website, is the way that they are shipped from our factory; excepting the occasional substitution due to component availability.

Your Cannondale Retailer can help you with any component changes.

Warranty:

Who do I contact if I have a warranty question?

Warranty questions are answered in person at your Cannondale dealer. Contact the store where you purchased your Cannondale or Cannondale product. If the store of purchase is unfortunately no longer trading, contact another local Cannondale dealer. Please take along your proof of purchase in the event of any warranty claim.

Weight:

What is the weight of my bike?

BIKE WEIGHT: Cannondale produces and offers the "best in class" when it comes to bike weight, and stiffness to weight ratio. A bike's weight depends not only on the size of the frame and the specs selected, but the variances inherent within the manufacturing process as well. Calibration of the scale is also a factor in determining specific weight. Although we could give you "average frame weights", we feel this would be misleading.

Because we are obsessed as you are about your bike's weight, we implore you to go visit your local Cannondale Dealer to help you determine the specific weight of any bike you may be considering. We know you'll be impressed.