Conditions
When a HeadShok product is shipped to an Authorized HeadShok Service Center (HSSC) for service, an updated cost estimate and expected lead time from the approval date will be issued.
- No actions will be taken until the cost estimate is approved.
- In case of rejection, shipping and evaluation costs will be applied.
- The HSSC might request your payment receipt before taking any further actions.
As a reminder, always include a copy of the original invoice of the goods and the last performed maintenance / service together with the shipped product.
The products sent for service must be clean, properly protected and packed to prevent any shipping damages.
A cleaning fee might be applied in case the goods are not clean.
Service types
| Service | Periodicity | Service performed by |
|---|---|---|
| 100 Hours Service | Every 100 hours or before one year (whatever expires first) | Authorized Cannondale Dealer or Authorized HeadShok Service Center |
| 200 Hours Service | Every 200 hours or before two years (whatever expires first) | Authorized HeadShok Service Center |
| Air seals replacement & cartridge inspection |
| Telescope reconstruction and lubrication, air seals & cartridge service |
| Following listed parts will be replaced: |
|---|
|